Next OS

The Next Operating System (OS) is the “brain” of the entire transportation system. It is a digital platform that compiles information from sources like passenger vehicles, delivery trucks, e-bikes, and scooters into a centralized data hub. Analysis of this data will improve how transportation is planned, operated, and experienced. 

Transportation operators will be able to better manage supply and demand by modifying how infrastructure and services are used throughout the day. The result will be a modernized transportation system with roads and transit services that operate smoothly and serve people better. 

Download an informational flier about the Next OS (English | Español).
Download the Next OS Concept White Paper (English).
View the 5 Big Moves glossary of terms (English | Español). 

What are some sample user journeys using Next OS?

To depict what users might experience while traveling through the San Diego region with Next OS in place, SANDAG developed several illustrative user journeys. User journeys are stories of people using a service—in this case, a transportation system backed by Next OS—and describing their interactions along the way. 

The following user journeys were influenced by insights gathered by market research, focus groups, and many interviews with a diverse set of residents in the region. Each user journey features a fictional person, but their needs and desires are based on interviews with actual residents in the region. 

What are some key features of Next OS?

The Next OS makes the transportation system smarter, allowing it to adapt and respond to changing conditions throughout the day. For example, travel lanes on Complete Corridors can be dedicated to different uses or modes at different times of day depending on traffic levels, transit services can become more responsive to user demand, and different numbers and types of transit vehicles can be deployed as needed to serve specific areas. Next OS supports dashboards with real-time data to help service providers and transportation operators optimize their services. 

Next OS also provides people with timely and accurate information about travel choices so they can make more informed decisions about the best modes or routes to use. Applications and interactive kiosks can then be used to browse for, book, and pay for any mobility service. 

Next OS can also help planners and policymakers make informed decisions using data that provide clear perspective on how the transportation system is functioning and what improvements might be needed and where. 

How could the San Diego region benefit?

The value of Next OS is defined by its ability to synchronize the 5 Big Moves and create an integrated platform to serve the needs of users that span government, operators, residents, and businesses. The benefits of Next OS are categorized into themes of improved or increased visibility, optimization, collaboration, equity, cost reduction, and customer experience:
  • Customer experience 

    Travelers benefit from real-time information, as well as the ability to seamlessly plan, book, pay for, and receive rewards for trips across multiple public and private modes of transportation

  • Visibility 
    Enhanced data management and analytics allow for more informed and responsive planning and decision making about public infrastructure investments.
  • Optimization 

    Advanced analytics, combined with user incentives and engagement, balance supply and demand across modes and services.

  • Collaboration
    Streamlined collaboration and operations across agencies and mobility service providers (public and private) make operations more efficient and provide a smooth transportation experience for people and goods.

  • Equity 

    Through partnerships, Next OS can help improve equitable access to a wide range of transportation services throughout the region.

  • Cost reduction 
    Centralizing operations leads to reduced costs, as well as the ability to roll out services faster and easier across agencies. Better access to a wide range of public and private transportation services also can reduce transportation costs for users.

How can we ensure equity in Next OS?

Internet access has become critical to our lives and livelihood, and broadband (high-speed internet access) is crucial to the success of the Next OS. To ensure everyone in the region can fully benefit from Next OS technology advancements, work needs to be done to close the digital divide. The digital divide refers to the growing gap between the members of society who do not have reliable access to high-speed internet and those who do.

Closing the digital divide is critical for the San Diego region to achieve the telework goals identified in the Regional Plan, and for improving personal mobility, transportation operations, and safety. SANDAG has formed a Regional Digital Divide Taskforce to aid in the development of a Regional Digital Equity Strategy and Action Plan which is a first step toward the successful implementation of the Next OS.

Visit the Social Equity page or view the Taskforce Charter to learn more.

Next OS

What are industry experts saying about Next OS?

On Wednesday, August 21, 2019 SANDAG hosted a webinar with Scott Corwin of Deloitte and Mandy Bishop of Smart Columbus. View the webinar recording and explore how the Next OS will turn data into actionable information for transportation operators and travelers. Closed captions are available in English and Spanish. 

View responses to Frequently Asked Questions (FAQs) from this webinar and learn more about the 5 Big Moves webinar series.

Where have Next OS innovations been successful?

  • In Finland, the City of Helsinki implemented the world’s first integrated app for commuters to access trip choices and pay for their trips. Since implementation in2016, Helsinki’s public transportation agency has provided 375 million trips through the Whim app.

  • As part of the US Department of Transportation’s Smart City initiative, the City of Denver launched its SMARTCITY Program that integrates data across several county and local city departments and services to better connect consumers with public services, bridging people with services, goods, travel choices, and information through technology.